Hey, I'm Arthur Sosa
Welcome to my portfolio
Projects
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Empowering riders with disabilities
Inclusion & Equity
Users who are deaf, hard of hearing, blind, or have low vision face communication barriers when using the Uber platform. This often results in misunderstandings with drivers who are unaware of their needs, leading to unsatisfactory experiences and trip cancellations.
Move with pride
Inclusion & Equity
Transgender and non-binary individuals faced challenges on the Uber platform due to the lack of recognition and support for their identity. This negatively impacted their sense of belonging, safety, and overall engagement.
Help with confidence
Insurance & Safety
Users facing emergencies, such as car breakdowns or home incidents, often encountered delays and confusion when contacting Porto Seguro for support. This resulted in frustration, reduced satisfaction, and higher operational costs due to inefficient communication channels.